Find Your Calm, Shop With Confidence

At Serenne, we’re all about creating a smooth, mindful, and stress-free shopping experience. Whether you’re here for cozy hoodies, mindful mugs, or everyday essentials, this guide answers everything you need to know — from ordering to shipping to support.

Breathe easy. Your serenity starts here.

GENERAL QUESTIONS

How do I place an order?

Simply browse our collection of T-Shirts, Hoodies, Mugs, Bottles, Hats, Bags & Accessories. Once you find something you love, click Add to Cart and proceed to checkout. Follow the guided steps — it’s fast, simple, and secure.

Do you offer free shipping?

Yes, we offer FREE Shipping all over Europe and the United States on orders above €75.00 or equivalent. A flat shipping rate of €7.95 will be charged, otherwise.

When will my order arrive?

Your items are crafted and shipped with care. Orders typically arrive within 10–15 business days, depending on your location. During holidays or peak seasons, slight delays may occur — but you’ll be kept updated every step of the way.

Can I cancel or modify my order?

To ensure quick processing, orders begin production immediately. Once submitted, they cannot be canceled or changed. We recommend reviewing your cart carefully before completing your order.

What products do you offer?

Serenne focuses on wellness-inspired daily essentials such as:

• T-Shirts
• Hoodies & Sweatshirts
• Mugs & Bottles
• Caps & Hats
• Bags & Accessories

Our designs promote mindfulness, balance, and positivity.

Do you restock sold-out items?

Yes! Popular styles are restocked regularly.
If an item is sold out, you can join the restock alert on the product page to get notified.

 

SHIPPING, ORDERS & CHECKOUT

Which payment methods do you accept?

We accept a variety of secure payment options including:
• Major Credit & Debit Cards
• PayPal
• Bank Transfer via PayPal

Your checkout is fully encrypted and secure.

Is my personal information safe?

Absolutely. Serenne uses advanced SSL encryption to protect your personal and payment information. You can learn more in our Privacy Policy.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Click the link anytime to check your delivery progress.

What should I do if my package is delayed or lost? (New)

If your tracking shows unusual delays, or your package seems lost, simply reach out to our support team. We’ll help investigate and resolve the issue promptly.

RETURNS & EXCHANGES

What is your return and exchange policy?

We want you to feel great about your purchase. For detailed information on returns, exchanges, and eligibility, please visit our Return Policy in the Legal/Policies section.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or not what you ordered, contact us within 48 hours of delivery. We’ll replace it or arrange a solution right away.

Do you offer refunds? 

Yes — eligible items can be refunded according to our Return Policy. Refunds are issued to your original payment method.

SUPPORT & ASSISTANCE

How can I reach customer support?

We’re here to help! Contact us anytime at info@serenne.life and our support team will respond promptly.

What are your support hours? (New)

Our team operates Monday–Saturday, and we aim to respond to all inquiries within 24–48 hours.

Which browsers work best with your site?

For the smoothest browsing experience, we recommend using the latest version of:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Can I update my account information?

Yes, simply log into your Serenne account to update your shipping address, personal details, and preferences.